SHIPPING POLICY

DELIVERY TIME

We aim to process all orders within 1-2 business days. Once processed, delivery typically takes 7-10 days. For personalized items, please allow an additional day for engraving.

Please note that our estimated shipping times apply to major regions, including the USA, UK, EU and Oceania. Shipping to other destinations may take slightly longer depending on the location. Orders are shipped from our overseas warehouses or Japan, depending on the product.

While we strive to meet these timelines, unforeseen delays may occur due to factors beyond our control, such as shipping carrier logistics or global conditions. We appreciate your understanding and patience should any delays arise.


TRACK YOUR ORDER

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.


CUSTOM DUTIES

For your convenience, all orders are shipped with duties and taxes prepaid. This means you do not have to pay any additional fees upon receiving your order.


CUSTOMER SUPPORT

If you have any questions or concerns about your order, please do not hesitate to contact our customer support team at support@nakama-knives.com. Please include your order number (if available).