SHIPPING POLICY

PROCESSING TIME

Orders are typically processed within 1–2 business days. Personalized items may require 1 additional business day.

DELIVERY TIME

Once processed, delivery usually takes 7–10 days to major regions, including North America, Oceania, the United Kingdom, and the European Union. Delivery to other destinations may take slightly longer depending on location.

Orders ship from our overseas warehouses or Japan, depending on the product. If your order contains items from different locations, it may arrive in separate packages, each with its own tracking number.

While we strive to meet these timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to carrier logistics, customs processing, or peak holiday seasons. We are not responsible for any delays caused by such circumstances. We appreciate your patience and understanding should any delays arise.

SHIPPING COSTS

We offer free shipping on all orders.

TRACK YOUR ORDER

Once your order ships, you’ll receive a tracking number by email. Enter it on our Tracking page to follow your shipment in real time.

CUSTOM DUTIES

For your convenience, all orders are shipped with duties and taxes prepaid. You won’t pay any additional fees when your order arrives.

INCORRECT ADDRESS

Please double-check your shipping address before placing your order. If you notice a mistake, contact us as soon as possible and we’ll do our best to update it before your order ships. Once your order has shipped, we’re unable to make any changes to the address, though you may be able to request a change directly with your local courier using your tracking number. We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided at checkout, and we’re unable to cover reshipping costs in these cases.

CUSTOMER SUPPORT

If you have any questions, please contact our support team at support@nakama-knives.com. Please include your order number (if available).